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Gatwick Airport: How to get a refund if your EasyJet or Tui flight is cancelled over half-term


EasyJet warned that over 200 journeys would be axed over the 10 days between May 28 and June 6.

The travel company said ‘various operational and supply chain issues’ are to blame for the flight cancellations.

EasyJet said the cancellations would affect about 24 flights per day at Gatwick.

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EasyJet plane. Picture: Shutterstock

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TUI offers ‘full refunds’ after ‘issues’ cause Gatwick flights to be cancelled

Tui was also forced to cancel a small number of flights from the airport on Saturday.

It said a ‘full refund’ would be offered to passengers and offered an apology for the inconvenience.

But how exactly do you claim a refund and if are you eligible for one?

Here’s all you need to know:

Can I get a refund from EasyJet?

On its website, EasyJet says: ‘If your flight is cancelled, there are several options available to you, which you can request quickly and easily by logging into Manage Bookings on our website or via our easyJet App.’

– Switching to another flight for free

– Choose a voucher for the full value of your booking – this is vaild for 12 months

To get a refund you will need to fill out an online refund form and the money will be paid to the account you made the booking with.

EasyJet adds: ‘We’re processing refund requests within 7 days, and they may take a few extra days to come through to your bank account.’

Can I get a refund from Tui?

Tui will send you a Refund Credit by email, if you are eligible for one.

Tui’s website says: ‘Each refund needs to be processed manually and can take up to 14 days.’

You will be refunded the full amount you originally paid for your booking.

However Tui warns: ‘Please note that any incentive associated with your booking will automatically expire once you submit your refund request and cannot be redeemed as cash as part of your refund.’

The Refund Credit can also be used to book future travel.

Tui adds: ‘Plus, if your original booking was for a package holiday, you’ll get a separate booking incentive.’


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