Babylon and Bupa extend partnership


    Babylon and Bupa have extended their partnership agreement for a further three years to deliver digital health services to 2.3 million Bupa UK health insurance customers.

    Health insurer Bupa and Babylon have been in partnership since 2015, when access to the Babylon app for Bupa UK customers was launched. Since then, there have been more than 360,000 Babylon app downloads by Bupa UK Insurance customers.

    Babylon digital services within Bupa include a symptom checker and 24/7 virtual consultations,

    James Sherwood, general manager for operations and healthcare management at Bupa UK Insurance said: “Having fast access to GP care is increasingly important for our customers to support their everyday health and wellbeing. We’ve seen growing use of the service over the past two years, with around 8,000 appointments a week. We’re pleased to continue working with Babylon to enhance our digital services for our customers.”

    Dr Ali Parsa, Babylon’s founder and chief executive, added: “We look forward to going further together to reimagine [Babylon] customers’ experience of healthcare from a reactive, episodic clinic-centric service for when they are sick or in crisis to a more proactive, continuous and person centric service designed to keep their customers at the peak of their health.”

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